Practice management Integration•Status: Beta•pabau.md

VoiceFleet + Pabau Technical Workflow

Book, move and cancel Pabau appointments from phone calls, with your staff and services.

What this integration unlocks

  • Offer free times by service and staff member
  • Book appointments in Pabau for existing or new contacts
  • Move or cancel appointments when callers ask

Inbound Call-to-Pabau Sequence

VoiceFleet uses your Pabau API key and Company ID to read your staff, services and free times, so callers are offered real openings.

When the caller confirms, VoiceFleet looks for them in your Pabau contacts by phone number or email. If they aren't there, it adds them as a new contact, then books the appointment.

Step-by-Step Setup in VoiceFleet

  1. 1In Pabau, find your API key and Company ID under Settings > API.
  2. 2In the VoiceFleet dashboard, open Integrations, choose Pabau and enter the API key and Company ID.
  3. 3Place a test call and check the appointment in Pabau.
  4. 4Switch your phone line over once you're happy with the test.
AI Agent / MCP Discovery Snippet

Query Pabau integration capabilities from Claude, Cursor, or OpenClaw using VoiceFleet's Tier 1 MCP tool:

mcp call voicefleet_get_integration_matrix '{"category":"practice"}'

Operational Guardrails

  • • Pabau is marked as beta in the VoiceFleet dashboard.
  • • Callers are matched to Pabau contacts by phone number first, then email.

Pabau Integration FAQ

Does VoiceFleet book directly into Pabau?

Yes. It reads free times from Pabau and creates the appointment once the caller confirms.

What if the caller is new to the clinic?

If VoiceFleet can't find the caller in your Pabau contacts, it adds them as a new contact before booking.

What do I need to connect Pabau?

Your Pabau API key and Company ID, both under Settings > API in Pabau. You add them in the VoiceFleet dashboard under Integrations.

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