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Business Terms of Service

Version 2026-07-28 · Last updated: 28 July 2026

1. Parties and business use

These Terms are between VoiceFleet, operating from Dublin, Ireland("VoiceFleet", "we", or "us"), and the business identified during registration, checkout, an order form, or an invoice ("Customer" or "you").

VoiceFleet is offered only to businesses, sole traders, and persons acting for a business—not to consumers for personal use. By registering, you confirm that you are at least 18 and authorised to bind that business. If you do not have that authority, do not create an account.

By checking the acceptance box, creating an account, or signing an order, you agree to these Terms and the Data Processing Agreement. Our Privacy Notice explains how we handle personal data but is not itself a contract.

2. The service

VoiceFleet provides configurable AI voice assistants, business telephone numbers, call routing, recordings and transcripts, summaries, notifications, booking tools, integrations, and related support. Features depend on the selected plan, region, provider availability, and any order form.

AI output can be incomplete, delayed, or wrong. You must configure and test your assistant, review important outcomes, maintain an appropriate human fallback, and not rely on VoiceFleet as the sole channel for urgent or high-impact communications.

3. Accounts and security

  • Provide accurate business and billing information and keep it current.
  • Protect credentials, use appropriate access controls, and notify us promptly of suspected compromise.
  • You are responsible for workspace users, configurations, instructions, integrations, and activity under your account.
  • You may use the service only for your own business unless an order expressly permits agency or resale use.

4. Calls, AI disclosure, recording, and communications law

VoiceFleet adds a standard first-call disclosure that the caller is interacting with an AI assistant and that the call may be recorded and transcribed. You must not remove or obscure that disclosure. You must add any further notice and obtain any consent required for your purpose, location, industry, or callers.

You are responsible for:

  • having a lawful basis for caller data, recordings, transcripts, messages, and bookings;
  • publishing an accurate caller privacy notice and honouring access, objection, deletion, and consent-withdrawal requests;
  • using valid caller identification and respecting consent, suppression, do-not-call, telemarketing, and recording rules;
  • ensuring outbound calls are requested, expected, or otherwise lawful; and
  • reviewing call flows before going live and monitoring them for unsafe or inaccurate behaviour.

5. Prohibited and restricted use

You must not use VoiceFleet to:

  • contact emergency services or replace emergency, crisis, or on-call systems;
  • make unsolicited commercial calls, evade suppression lists, spam, harass, threaten, or discriminate;
  • commit fraud, mislead people about who is calling, impersonate a person, or conceal that an AI system is being used;
  • collect complete payment-card credentials, passwords, government identifiers, or other data not reasonably needed for the approved workflow;
  • provide medical, legal, financial, or other regulated professional advice, diagnosis, treatment, or final eligibility decisions;
  • use the service for decisions producing legal or similarly significant effects without meaningful human review;
  • reverse engineer, disrupt, overload, probe, bypass limits, introduce malware, or use the service to infringe rights or law; or
  • use outputs, recordings, or voices to train or build a competing voice-assistant service without written permission.

Unless VoiceFleet confirms an appropriate configuration in writing, you must not submit US protected health information subject to HIPAA. Before processing EEA special-category data, including health data, you must document an Article 9 condition, complete any required DPIA, minimise collection, and provide lawful written instructions under the DPA.

6. Voice cloning

You may clone only your own voice or a voice for which you have explicit, informed, documented permission covering this use. You must not clone a minor's voice, a public figure, or any person for impersonation, deception, fraud, harassment, or unauthorised synthetic media.

You confirm that submitted samples were collected lawfully and that you will honour withdrawal of permission. VoiceFleet may request evidence, reject a sample, suspend a clone, or delete it where rights or safety are uncertain. You remain responsible for disclosures required when a synthetic or cloned voice is used.

7. Customer content and intellectual property

You retain ownership of your prompts, business information, audio, call content, and other material you provide ("Customer Content"). You grant VoiceFleet a non-exclusive, worldwide licence to host, process, transmit, and adapt Customer Content only as needed to provide, secure, and support the service in accordance with the DPA and Privacy Notice.

You warrant that you have the rights and lawful basis needed for Customer Content and instructions. VoiceFleet and its licensors retain all rights in the platform, software, documentation, branding, and service improvements. As between the parties, you may use service output for your business, subject to law and third-party rights; output may not be unique.

8. Data processing and third-party services

The DPA applies when VoiceFleet processes personal data on your behalf. You authorise the subprocessors listed there. Customer-selected integrations may have their own terms, charges, limits, and privacy practices. VoiceFleet is not responsible for a third-party service outside our reasonable control.

9. Plans, trials, fees, and renewal

  • The pricing page, checkout, or order form states the plan, billing cycle, included usage, and taxes before purchase.
  • Subscriptions are billed in advance and renew automatically for the same billing cycle until cancelled.
  • You may cancel through the billing portal. Cancellation takes effect at the end of the paid period unless stated otherwise.
  • Trials end on the displayed date. If payment details and a paid conversion were authorised, billing begins at trial end; otherwise access may stop.
  • Usage packs, top-ups, and other one-off purchases are charged when authorised and are generally non-refundable once applied or consumed.
  • Fees are non-refundable except where the order says otherwise or law requires. You are responsible for applicable taxes, excluding taxes on our income.
  • We may change future prices on reasonable advance notice. The change applies from the next renewal after the notice period.

Failed or overdue payment may result in call limits, suspension, or cancellation after reasonable notice. Plan limits and hard stops described at checkout form part of the order.

10. Service changes, availability, and support

We may improve or change the service and replace providers where this does not materially reduce the purchased core service. We do not promise uninterrupted availability or a response time unless a signed order expressly includes an SLA. Maintenance, carriers, internet services, AI providers, customer systems, and force-majeure events may affect calls.

11. Suspension, termination, and data

Either party may terminate as stated in the order or, for a self-serve subscription, by cancelling renewal. We may suspend access immediately where reasonably necessary for security, unlawful use, non-payment, material breach, provider requirements, or risk to callers or the service. Where practicable, we will explain the reason and allow a reasonable opportunity to remedy it.

On termination, your right to use the service ends. You should export required data before the account closes. We normally delete Customer Content within 30 days after closure, subject to legal retention, backups, unresolved disputes, and the DPA. Sections intended by their nature to continue—including payment, IP, confidentiality, liability, and legal provisions—survive.

12. Confidentiality

Each party will protect the other's non-public business, technical, and commercial information using reasonable care and use it only for this relationship. This does not cover information already lawfully known, independently developed, public through no breach, or lawfully received from another source. Required legal disclosure is permitted with advance notice where lawful.

13. Warranties and liability

Each party warrants it has authority to enter these Terms. Except as expressly stated and to the maximum extent permitted by law, the service is provided "as is" and implied warranties are excluded. VoiceFleet does not warrant that AI output is accurate or that every call, transfer, message, or booking will succeed.

Neither party is liable for indirect, consequential, special, or punitive loss, or lost profit, revenue, goodwill, or data, arising from these Terms. Each party's aggregate liability is limited to fees paid or payable by Customer in the 12 months before the event giving rise to the claim.

These exclusions and caps do not apply where liability cannot lawfully be limited, or to fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, Customer's payment obligations, or infringement/misuse of the other party's intellectual property. Data-protection liability remains subject to applicable law.

14. Indemnity

Customer will defend and indemnify VoiceFleet against third-party claims and reasonable costs arising from Customer Content, unlawful calling or recording, unauthorised voice cloning, or Customer's material breach of Sections 4–7, except to the extent caused by VoiceFleet. VoiceFleet will give prompt notice and reasonable cooperation, and Customer may control the defence without admitting liability for VoiceFleet or imposing non-monetary obligations without consent.

15. General

Irish law governs these Terms, and the courts of Ireland have exclusive jurisdiction, without limiting either party's right to seek urgent injunctive relief. Neither party is liable for delay caused by events outside reasonable control. You may not assign these Terms without consent; VoiceFleet may assign them with its business or assets. Notices may be sent to the registered account email. If part of these Terms is unenforceable, the rest remains effective. Failure to enforce a term is not a waiver.

An order form controls over these Terms for a direct conflict, followed by the DPA for data-processing matters. These documents are the entire agreement about the service. We may update these Terms for legal, security, or service changes. Material changes will be notified in advance where practicable and apply from the stated date or next renewal.

16. Contact

Email [email protected] or write to VoiceFleet, Dublin, Ireland.