Privacy Policy

1. Information We Collect

• Account information (email, name)
• Payment information (processed securely by Stripe)
• Call logs, recordings, transcripts, and caller-provided booking details
• Usage data and analytics
• Google Calendar data, if you connect Google Calendar, including calendar account metadata, calendar IDs, calendar names, time zones, free/busy availability, event information needed to check availability or manage appointments, appointment details created or updated by VoiceFleet, and OAuth access/refresh tokens required to keep the integration connected.

2. How We Use Your Information

• To provide and improve our services
• To process payments
• To communicate with you about your account
• To check calendar availability, create, update, or cancel bookings, and send booking confirmations when you enable calendar integrations
• To comply with legal obligations

3. Google Calendar Data Sharing and Disclosure

If you connect Google Calendar, VoiceFleet uses Google user data only to provide the calendar integration you request: checking availability, selecting the correct calendar, creating and updating appointment events, sending calendar invitations or updates, and keeping the connection active.

We may share, transfer, or disclose Google user data only with:

• Authorized users and staff on your VoiceFleet account who manage your assistant or bookings.
• Google Calendar, appointment attendees, and customers where necessary to create, update, or send booking invitations and confirmations.
• Our subprocessors that help us operate VoiceFleet, including Supabase for secure database storage, hosting/infrastructure providers, Vapi for voice AI orchestration, and OpenAI language models used by the voice assistant.
• Legal, regulatory, security, or compliance recipients if required to protect rights, safety, or comply with applicable law.

VoiceFleet does not sell Google user data, does not use Google user data for advertising, and does not use Google user data to train general-purpose AI models. We do not share Google OAuth access or refresh tokens with the voice AI provider. Calendar information shared with AI services is limited to what is necessary for the assistant to answer scheduling questions or complete a booking, such as available appointment times, booking intent, customer-provided booking details, and booking confirmation status.

VoiceFleet's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Data Retention

We retain call logs, account data, calendar connection records, and booking data for as long as your account is active, as needed to provide the service, and as required by law. You may disconnect Google Calendar at any time. You may request deletion of your data by contacting us.

5. Data Security

We use industry-standard security measures including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Services

We use third-party services including Stripe (payments), Supabase (database and authentication), Vapi (voice AI orchestration), OpenAI (language models), Google Calendar (calendar integration), and analytics/hosting providers. These services have their own privacy policies.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.

8. Contact

For privacy questions, contact us at [email protected]