VoiceFleet

VoiceFleet vs Five9: AI Voice Agents for Every Business vs Enterprise Contact Centre Software Requiring 50+ Seats

Five9 starts at $119 per user/month with a minimum of 50 seats and a 36-month contract — locking most SMBs out entirely. VoiceFleet delivers 24/7 AI voice answering from €99/month with no minimum seat counts, no long-term contracts, and setup in minutes. Gartner predicts conversational AI will reduce contact centre labour costs by $80 billion by 2026 — VoiceFleet puts that saving within reach for businesses of any size.

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Quick Take

Best if you want
Affordable 24/7 AI phone answering without enterprise contracts or seat minimums
Customer experience
VoiceFleet users get instant setup and consistent AI responses; Five9 reviewers cite a steep learning curve, weeks-long deployment, and occasional dropped calls
Outcome
Up to 80% lower cost than a human receptionist, with no idle time, no sick days, and no per-seat pricing

Key Statistics

$80B
Projected contact centre labour cost reduction from conversational AI by 2026
Gartner predicts conversational AI will reduce agent labour costs by $80 billion by 2026, with 1 in 10 interactions automated.
Source: Gartner Predicts Conversational AI Will Reduce Contact Centre Agent Labour Costs by $80 Billion in 2026
93–95%
Cost saving per call: AI voice agents vs human agents
AI voice calls cost $0.30–$0.50 versus $6–$7.68 for a human agent interaction, representing a 93–95% reduction in per-call cost.
Source: Voice AI vs Traditional Call Centre: Complete Cost Comparison (2025)
50 seats
Five9's minimum seat requirement to access any plan
Five9 requires a minimum of 50 concurrent user seats on all plans, putting its entry-level cost at approximately $5,950–$7,950/month — out of reach for most SMBs.
Source: Five9 Pricing: How Much Does Its Cloud Contact Center Cost?
4–12 weeks
Typical Five9 implementation timeline
Standard Five9 deployments take 4 to 12 weeks; complex integrations can take 3 to 6 months. VoiceFleet is live in minutes.
Source: Five9 vs AI Receptionist: Right-Sized Solution Guide 2026

Feature Comparison: VoiceFleet vs Five9

Who This Comparison Is For

healthcarerestaurantssalonsprofessional servicesretail

VoiceFleet Wins When...

  • •You run a small or medium business that cannot meet Five9's 50-seat minimum — VoiceFleet has no seat requirements whatsoever
  • •You need to go live quickly: VoiceFleet takes minutes to set up, while Five9 implementations typically run 4–12 weeks and can stretch to 6 months for complex deployments
  • •You want predictable, flat monthly pricing — Five9 requires custom quotes for higher tiers and mandates 36-month contracts, while VoiceFleet plans start at a transparent €99/month
  • •Your business operates outside standard hours and you need true 24/7 coverage — VoiceFleet answers every call around the clock without overtime costs
  • •You want to avoid the technical overhead: Five9 requires dedicated IT resources for API configuration, CRM integration, and ongoing administration

Five9 Wins When...

  • •You operate a large enterprise contact centre with 50+ human agents who need omnichannel blending (voice, email, chat, social) managed from a single platform
  • •You require advanced workforce management, real-time agent coaching, and deep CRM integrations (Salesforce, ServiceNow, Oracle) for a structured call centre operation
  • •Your use case demands live agent escalation workflows, complex IVR trees, and enterprise-grade compliance features that go beyond AI-first phone answering

Monthly Cost Comparison (Entry-Level Access)

Based on 50-seat minimum at $119–$229/user/month on 36-month contract. Excludes implementation and professional services fees.

Feature-by-Feature Comparison

Score:VoiceFleet: 6Five9: 1Tie: 0
Feature
VoiceFleetFive9
Winner
24/7 AvailabilityAlways on — every call answered automatically, day and nightDepends on staffed agent schedules; IVA bots can handle out-of-hours but live agent availability requires workforce planning
✓voicefleet
Monthly Cost€99–€599/month (flat, transparent pricing)From $119/user/month with a 50-seat minimum — floor cost approximately $5,950/month on a 36-month contract
✓voicefleet
Minimum CommitmentNo seat minimums; month-to-month availableMinimum 50 seats; 36-month contracts standard for entry-level plans
✓voicefleet
Setup TimeMinutes — no IT resources required4–12 weeks typical; complex integrations can take 3–6 months
✓voicefleet
ScalabilityUnlimited concurrent calls on Pro planScales with seat count; adding capacity means adding seats and cost
✓voicefleet
IntegrationCalendar, CRM, appointment booking out of the boxPre-built integrations with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk — powerful but requires IT configuration
objective
Consistency100% consistent — same quality on every callCustomer reviews note dropped calls, audio quality issues, and system crashes during live interactions
✓voicefleet
Omnichannel (Email, Chat, Social)Voice-focused; phone-first AI answeringFull omnichannel: voice, email, chat, SMS, social messaging across all plans (voice excluded on Digital tier)
✓alternative
Target MarketSMBs, sole traders, clinics, restaurants, salons across Ireland and EuropeMid-market and enterprise organisations with structured contact centre operations
objective

Detailed Analysis

VoiceFleet vs Five9: A Detailed Comparison

Who Each Product Is Built For

Five9 is an enterprise-grade cloud contact centre platform designed for organisations running structured, high-volume call centre operations. Its feature set — omnichannel routing, workforce management, real-time analytics, and deep CRM integrations — is powerful and genuinely impressive. But it is architected for teams of 50+ agents, not for a dental practice that needs calls answered after hours.

VoiceFleet is an AI voice agent platform built for SMBs across Ireland and Europe. It answers every inbound call automatically, books appointments, handles FAQs, qualifies leads, and integrates with your existing calendar — with no human agents, no IT department, and no long-term commitment required.

Pricing: The Starkest Difference

Five9 publishes tiered per-seat pricing starting at $119 per user/month for the Digital plan (digital channels only, no voice) and $159 per user/month for the Core plan (voice + digital channels). These prices apply on a 36-month contract with a minimum of 50 concurrent seats. [1]

This means the bare minimum spend on Five9 is approximately $5,950–$7,950/month (~€5,500–€7,350/month at current rates) — before any professional services fees for implementation, which typically run 4–12 weeks and can extend to 6 months. [2]

Higher tiers — Premium ($169/user/month), Optimum ($199/user/month), and Ultimate ($229/user/month) — add workforce management, AI analytics, and advanced features, but pricing requires custom quotes for most enterprise needs. [1]

VoiceFleet pricing is transparent and flat:

  • Starter: €99/month
  • Growth: €299/month
  • Pro: €599/month

No per-seat fees. No minimum user count. No multi-year contracts required.

Features: Enterprise Power vs SMB Simplicity

Five9's Intelligent Virtual Agent (IVA) is a genuine AI capability — supporting over 130 languages, 25 synthetic voice avatars, and generative AI blended with traditional NLP. In November 2024, Five9 launched next-generation AI Agents with personalised context transfer and a flexible 'dial-of-trust' for balancing scripted and generative responses. These are impressive capabilities for enterprise deployments. [4]

However, customer reviews on Capterra and Nextiva highlight consistent pain points: the system crashes frequently during live interactions, audio quality can degrade, dropped calls are reported, and the backend is described as 'powerful but dense' — typically requiring a dedicated administrator. [3]

VoiceFleet's AI voice agents are designed to work out of the box: calendar integration, appointment booking, FAQ handling, and call qualification are configured without technical expertise. Every call is answered consistently — no crashes, no hold music, no missed calls at 11pm.

Setup and Implementation

Five9 implementations typically take 4 to 12 weeks for standard deployments and can take 3 to 6 months for complex integrations with enterprise CRMs. [2] Dedicated IT resources are required for API configuration, workflow setup, user permissions, number migration, and agent training.

VoiceFleet is live in minutes. No IT department. No professional services engagement. No weeks of onboarding.

The AI Opportunity: Why This Matters Now

Gartner predicts that conversational AI will reduce contact centre agent labour costs by $80 billion by 2026, with 1 in 10 agent interactions automated. [5] Labour expenses represent up to 95% of contact centre costs, and AI voice agents now cost $0.30–$0.50 per call compared to $6–$7.68 for a human agent interaction — a saving of 93–95%. [6]

For Irish SMBs, the question is not whether to adopt AI voice technology — it is which platform fits your scale. Five9 brings that technology wrapped in enterprise complexity and cost. VoiceFleet brings it wrapped in a €99/month subscription.

Verdict

If you are running an enterprise contact centre with 50+ agents, complex omnichannel needs, and a dedicated IT team, Five9 is a legitimate and capable solution worth evaluating. If you are a business owner in Ireland who wants every call answered professionally without hiring a receptionist or signing a 36-month enterprise contract, VoiceFleet is the clear choice.

Frequently Asked Questions

How does VoiceFleet pricing compare to Five9?
VoiceFleet's Starter plan is €99/month with no seat minimums and no long-term contracts. Five9's entry-level Digital and Core plans start at $119 per user per month and require a minimum of 50 seats on a 36-month contract — meaning the minimum spend is approximately $5,950/month (~€5,500/month) before any additional features. For a small or medium business, VoiceFleet is dramatically more accessible. [1]
What can VoiceFleet do that Five9 can't?
VoiceFleet is purpose-built for businesses that simply need every phone call answered professionally, 24/7, without maintaining a team of agents or paying enterprise contract fees. VoiceFleet can be live in minutes without IT involvement, has no per-seat costs, and offers flat predictable pricing starting at €99/month. Five9 requires a minimum of 50 seats, a 36-month contract, and weeks of implementation work — none of which is practical for a GP surgery, salon, or restaurant. [1] [2]
When should I choose Five9 over VoiceFleet?
Five9 is the right choice if you run a large contact centre with 50 or more agents who need to handle voice, email, chat, and social channels from a unified platform. Its workforce management tools, real-time analytics, Salesforce integration, and agent coaching features are genuinely powerful for enterprise teams. If your primary need is staffed agent management across multiple digital channels at scale, Five9 is built for that. VoiceFleet is built for businesses that want AI to handle calls — not to manage a human agent workforce.
Can I switch from Five9 to VoiceFleet?
Yes — and many businesses find the transition straightforward. VoiceFleet requires no special hardware or complex migration. You can port your existing business phone number or set up call forwarding to VoiceFleet within minutes. The main consideration is checking your existing Five9 contract term: Five9 typically uses 36-month contracts, so it is worth reviewing your exit clauses before switching. Once you are ready, VoiceFleet onboarding takes minutes and your AI agent can start answering calls the same day.
Does Five9 work for small businesses in Ireland?
Five9 is technically available in Ireland and Europe, but its pricing structure makes it impractical for most Irish SMBs. The 50-seat minimum alone puts the entry-level cost at over €5,000/month — before setup, implementation services, or integration costs. VoiceFleet is specifically designed for the Irish and European SMB market, with Euro pricing, GDPR-aligned infrastructure, and plans starting at €99/month. [1]

Sources

  1. [1]
    🔗Five9 Pricing: How Much Does Its Cloud Contact Center Cost?- Nextiva
  2. [2]
    🔗Five9 vs AI Receptionist: Right-Sized Solution Guide 2026- NextPhone
  3. [3]
    🔗Five9 Reviews 2026: What Users Love & Where Teams Struggle- Nextiva
  4. [4]
    🔗Five9 Unveils AI Agents to Redefine Hyper-Personalised Self-Service CX- BusinessWire / Five9
  5. [5]
    📊Gartner Predicts Conversational AI Will Reduce Contact Centre Agent Labour Costs by $80 Billion in 2026- Gartner
  6. [6]
    🔗Voice AI vs Traditional Call Centre: Complete Cost Comparison (2025)- POSTMAN
  7. [7]
    🔗Five9 Pricing Plans & Features: A Complete Review- GetVoIP
  8. [8]
    🔗Five9 Reviews 2025: Verified Reviews, Pros & Cons- Capterra

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