# Dentally + VoiceFleet: AI Receptionist Integration for UK & Irish Dental Practices
Dentally is the most popular cloud-based practice management system for dental practices in the UK and Ireland — and for good reason. It's modern, well-designed, and built for the way practices actually work.
But Dentally can't answer your phone. It can't call back a patient who missed their appointment. It can't handle the 40+ calls your practice gets every day while your receptionist is checking in patients, processing payments, and managing the waiting room.
VoiceFleet plugs that gap. It connects directly to Dentally's API, turning your practice management system into a fully automated, 24/7 patient communication hub — without replacing your receptionist or changing how your team works.
Already on Dentally? Connect VoiceFleet in under 5 minutes → — no IT support needed, no software to install. Plans from €99/mo (£85/mo) with a local number included.
Why Dentally Practices Need an AI Receptionist
Dentally handles scheduling, patient records, charting, and billing brilliantly. But the phone — the single biggest source of new patient enquiries and booking changes — sits outside its control.
Here's what typically happens in a busy Dentally practice:
- Phone rings during check-in → receptionist chooses between the patient in front of them and the caller. Someone loses.
- Patient calls at 7pm to cancel tomorrow's appointment → voicemail. They don't rebook. Slot goes empty.
- New patient calls during lunch → missed. They call the next practice on Google. Gone.
- No-show at 10am → receptionist means to follow up but gets buried. Never happens.
VoiceFleet solves every one of these by acting as an AI-powered extension of your Dentally system.
How the Integration Works
Connection
VoiceFleet connects to Dentally via its REST API using a secure API key. Setup takes under 5 minutes:
- Generate an API key in your Dentally settings
- Paste it into VoiceFleet's integration panel
- Select which practitioners and appointment types to sync
- VoiceFleet reads your live availability and starts handling calls
No software installation. No IT support. No downtime.
What VoiceFleet Can Do with Dentally
| Capability | How It Works | |-----------|-------------| | Answer inbound calls | Picks up every call to your practice number. Handles enquiries, books appointments, transfers emergencies | | Book appointments | Reads real-time availability from Dentally. Books directly into the correct practitioner's calendar | | Reschedule/cancel | Patients can change or cancel appointments via phone call. VoiceFleet updates Dentally instantly | | No-show follow-up | Detects "did not attend" status in Dentally and automatically calls the patient to rebook | | New patient intake | Collects name, contact details, reason for visit. Creates a new patient record in Dentally | | Recall reminders | Calls patients due for check-ups or hygiene based on Dentally recall lists | | Overflow handling | Only picks up when your receptionist is busy or the practice is closed — or handles all calls, your choice |
Data Flow
`` Patient calls → VoiceFleet answers → Checks Dentally API for availability → Books/reschedules/creates patient → Updates Dentally in real-time → Sends confirmation SMS to patient → Logs call in practice notes ``
Everything stays in Dentally. VoiceFleet doesn't replace your PMS — it makes it smarter.
How does it sound? Book a live demo → and hear VoiceFleet handle a booking call using your actual Dentally appointment types and availability. Takes 15 minutes.
Key Benefits for Dentally Practices
Never Miss a Call Again
The average dental practice misses 20–30% of inbound calls during busy periods. Each missed call from a new patient is worth €500–€2,000 in lifetime value. VoiceFleet answers every call — during appointments, at lunch, after hours, on weekends.
Recover No-Shows Automatically
When a patient is marked as DNA in Dentally, VoiceFleet calls them within 15–60 minutes to rebook. Practices using this feature recover 40–60% of no-show appointments — that's €2,000–€5,000/month in previously lost revenue. Read more about automated no-show follow-up →
Free Up Your Receptionist
Your receptionist is your most expensive front-of-house resource (€28,000–€35,000/year in Ireland, £22,000–£28,000 in the UK). VoiceFleet handles the routine calls — appointment bookings, cancellations, opening hours queries — so your receptionist can focus on the patients in front of them.
24/7 Booking
60% of dental appointment requests happen outside practice hours (evenings, weekends, lunch breaks). Without VoiceFleet, those calls go to voicemail. With it, patients book instantly, and the appointment appears in Dentally before your team arrives the next morning.
Works with Your Existing Number
VoiceFleet sits behind your existing practice phone number. Patients call the same number they always have. No changes needed on your website, Google Business Profile, or printed materials.
GDPR & Data Protection
VoiceFleet is built for the UK and EU data protection landscape:
- EU/UK data processing — All call data processed in EU data centres (Ireland-based)
- Data Processor Agreement — Standard DPA provided, compatible with Dentally's own data processing terms
- Patient consent — Uses legitimate interest basis for appointment-related communications (consistent with GDC and Dental Council of Ireland guidance)
- Right to opt out — Patients can request human-only contact at any time
- Retention — Call recordings retained per your practice policy, deletable on request
For Irish practices, VoiceFleet is fully compliant with the Data Protection Commission's guidance on automated communications in healthcare settings.
Pricing
VoiceFleet plans for Dentally practices:
| Plan | Monthly | Includes | Best For | |------|---------|----------|----------| | Starter | €99/mo (£85/mo) | 500 minutes, 1 practitioner, local number | Solo practices | | Growth | €299/mo (£255/mo) | 1,000 minutes, up to 5 practitioners | 2–3 dentist practices | | Pro | €599/mo (£510/mo) | 2,000 minutes, unlimited practitioners | Large/multi-site practices |
All plans include: Dentally integration, no-show follow-up, 24/7 answering, SMS confirmations, and a 5-day free trial.
Annual billing saves 16%.
What Other Dentally Practices Are Saying
"We were missing 8–10 calls a day during peak hours. Within a week of connecting VoiceFleet to Dentally, every call was being answered and booked. Our receptionist actually thanked us."
— Practice Manager, Dublin 4 dental practice
"The no-show follow-up alone paid for the system three times over. We went from a 18% DNA rate to 9% in the first month."
— Principal Dentist, Cork
Connect VoiceFleet to Dentally in 5 minutes. No IT support, no installation, no contracts. Start your free trial → or talk to our team →.
Frequently Asked Questions
Does VoiceFleet work with Dentally's multi-site feature?
Yes. If you run multiple practices on Dentally, VoiceFleet can be configured per-site with separate phone numbers, availability rules, and practitioner mappings.
Can I keep using my receptionist alongside VoiceFleet?
Absolutely. Most practices use VoiceFleet as overflow — it picks up when your receptionist is busy, at lunch, or after hours. You can also route all calls through VoiceFleet if you prefer.
What appointment types can VoiceFleet book?
Any type configured in Dentally — check-ups, hygiene, consultations, emergencies, specific treatments. You control which types the AI can book and which require human confirmation.
Does it handle emergency calls?
Yes. VoiceFleet identifies emergencies (severe pain, swelling, trauma) and either transfers to your practice immediately or provides your emergency contact details.
What if Dentally's API is down?
VoiceFleet falls back to taking messages and queuing bookings for manual processing. Patients still get a professional, immediate response. Your team processes the queue when the API reconnects.
Can VoiceFleet handle Irish accents?
Yes. VoiceFleet's voice models are trained on Irish and British English accents and handle Irish names and place names naturally.
Get Started Today
Your Dentally system already has everything VoiceFleet needs — live availability, patient records, appointment types. All that's missing is something to answer the phone.
Start Free Trial → | Book a Demo → | Learn More for Dental →
VoiceFleet integrates with Dentally, SOE, Exact, and other dental practice management systems. EU-hosted, GDPR-compliant, month-to-month pricing. Built for UK and Irish dental practices.
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