# AI Receptionist POS Integration Guide for Irish Businesses: Toast, Square, Lightspeed & More
TL;DR: Connecting your AI receptionist to your POS system eliminates manual order entry, reduces errors by 90%, and lets phone orders flow straight to your kitchen or service queue. This guide covers integrations for Toast, Square, Lightspeed, Epos Now, Clover, and other POS systems popular in Irish restaurants, retail, and service businesses.
Why Does POS Integration Matter for AI Receptionists?
An AI receptionist that answers calls and takes orders is powerful. An AI receptionist that sends those orders directly into your POS system? That's transformational.
Without POS integration, the workflow looks like this:
- AI takes the phone order
- Order appears on a screen or notification
- Staff manually enters it into the POS
- Staff confirms with kitchen/service team
- Risk of errors, delays, double-entry
With POS integration:
- AI takes the phone order
- Order appears in the POS automatically
- Kitchen/service starts immediately
- Done.
That's the difference between "useful tool" and "invisible team member."
For Irish businesses — particularly restaurants, takeaways, salons, and clinics — POS integration means the AI receptionist doesn't create extra work. It eliminates it.
Which POS Systems Work with AI Receptionists in Ireland?
Ireland's business landscape uses a mix of international and local POS systems. Here's the complete integration landscape as of 2026:
Tier 1: Full Native Integration (Plug-and-Play)
These POS systems have direct API integrations with leading AI receptionist platforms. Setup takes minutes.
Square
Popular with: Cafés, retail shops, market stalls, small restaurants across Ireland Irish market share: Estimated 15–20% of SME POS installations Integration capabilities:
- Real-time menu/product sync
- Automatic order creation from phone calls
- Payment processing (take card payments over the phone via AI)
- Customer database sync
- Inventory updates on order placement
Setup time: 10–15 minutes via OAuth connection Monthly cost for integration: Usually included in AI receptionist plan
Lightspeed (Restaurant & Retail)
Popular with: Mid-range restaurants, multi-location retail, hospitality groups Irish market share: Growing rapidly, especially in Dublin restaurant scene Integration capabilities:
- Full menu sync including modifiers and combos
- Table management integration
- Kitchen display system (KDS) routing
- Multi-location support
- Staff performance tracking on AI-taken orders
- Reservation management
Setup time: 20–30 minutes Monthly cost: Included or €10–€20/month add-on
Toast
Popular with: Restaurants, pubs, and food service (entering Irish market) Note: Toast is US-dominant but expanding into UK/Ireland through partnerships Integration capabilities:
- Complete menu management
- Kitchen ticket routing
- Online ordering unification (phone + app + walk-in)
- Revenue reporting across all channels
- Modifier and special instruction handling
- Tip management
Setup time: 15–20 minutes Monthly cost: Typically included
Tier 2: API Integration (Some Configuration Required)
These systems require API key setup but offer robust integration.
Epos Now
Popular with: Pubs, chippers, takeaways, retail across Ireland Irish market share: One of the most popular in Irish hospitality Integration capabilities:
- Product catalogue sync
- Order injection via API
- Basic reporting
- Multi-terminal support
- Barcode/SKU integration for retail
Why it matters for Ireland: Epos Now is heavily used in Irish pubs and chippers — exactly the businesses that benefit most from AI phone ordering. If your local chipper or pub uses a POS, there's a good chance it's Epos Now.
Setup time: 30–45 minutes (API key configuration) Monthly cost: €10–€20/month
Clover
Popular with: Small restaurants, cafés, retail Integration capabilities:
- Menu and inventory sync
- Order management
- Customer tracking
- Basic reporting
- Hardware-agnostic (works with Clover devices)
Setup time: 20–30 minutes Monthly cost: Usually included
Tier 3: Webhook/Custom Integration
These systems require custom configuration but are fully supportable.
Revel Systems
Popular with: Quick-service restaurants, franchise operations Integration: REST API + webhook listeners Setup time: 1–2 hours Best for: Multi-location Irish restaurant groups
Vend (by Lightspeed)
Popular with: Irish retail shops, boutiques Integration: API-based product and order sync Setup time: 30–45 minutes Best for: Retail businesses taking phone orders for click-and-collect
Tevalis
Popular with: Irish hotel restaurants, large pub groups Integration: Custom API integration Setup time: 2–4 hours (may require Tevalis support) Best for: Hospitality groups with complex setups
How Does the Integration Actually Work? (Technical Overview)
Understanding the technical flow helps you evaluate whether your setup is compatible.
The Data Flow
`` Customer calls → AI receptionist answers → Conversation happens → Order/booking captured → API call to POS → Order created in POS → Kitchen display / receipt printer fires → Staff fulfils order → AI sends confirmation SMS to customer ``
What Data Gets Passed
For a restaurant phone order, the AI sends to your POS:
``json { "order_type": "phone", "items": [ { "name": "Large Cod & Chips", "quantity": 1, "price": 13.50, "modifiers": ["no salt"] }, { "name": "Curry Chip", "quantity": 1, "price": 5.50, "modifiers": ["extra sauce"] } ], "customer": { "name": "Sean Murphy", "phone": "+353861234567" }, "fulfilment": { "type": "collection", "time": "18:30" }, "total": 19.00, "source": "ai_phone" } ``
Your POS receives this and creates the order exactly as if a staff member had keyed it in manually — but faster, with zero typos, and without pulling anyone off the floor.
Authentication & Security
All integrations use industry-standard security:
- OAuth 2.0 for Tier 1 integrations (Square, Lightspeed, Toast)
- API keys for Tier 2 (Epos Now, Clover)
- Webhook signatures for Tier 3 (Revel, custom)
- TLS/SSL encryption on all data in transit
- GDPR-compliant data handling (customer data encrypted at rest)
Industry-Specific Integration Guides
Restaurants & Takeaways
Best POS choices: Toast, Lightspeed Restaurant, Square for Restaurants, Epos Now Key integration features needed:
- Kitchen display routing (so phone orders appear on the right screen)
- Modifier support (dietary requirements, cooking preferences)
- Estimated prep time calculation
- Delivery zone management
- Multi-channel order aggregation (phone + walk-in + app)
Irish consideration: If you're on Deliveroo, Just Eat, or Uber Eats, ensure your POS can aggregate AI phone orders alongside marketplace orders. Lightspeed and Toast handle this natively.
Salons & Spas
Best POS choices: Square Appointments, Fresha, Phorest (Irish-founded!) Key integration features needed:
- Appointment scheduling (not just product orders)
- Practitioner/stylist availability sync
- Service duration awareness
- Client history access
- Deposit/prepayment collection
Irish consideration: Phorest is Dublin-founded and dominates Irish salons. AI receptionist integration with Phorest means the AI knows your stylists' schedules, services, and pricing natively.
Medical & Dental Clinics
Best POS/practice management: Cliniko, Jane App, Dentally, SOE Key integration features needed:
- Patient record creation
- Appointment booking with practitioner matching
- Insurance verification flags
- Recall/follow-up scheduling
- Waiting list management
For detailed healthcare integrations, see our guides for Dentally and Cliniko/Jane App.
Retail Shops
Best POS choices: Square, Vend/Lightspeed Retail, Shopify POS Key integration features needed:
- Product catalogue with variants (size, colour)
- Stock level checking ("is the blue one in stock?")
- Click-and-collect order creation
- Customer loyalty integration
- Price checking and quote generation
Common Integration Challenges (and How to Solve Them)
Challenge 1: Menu/Product Changes Don't Sync
Problem: You update prices on your POS but the AI quotes old prices. Solution: Enable real-time sync via webhook. Any POS change triggers an automatic update to the AI. Most Tier 1 integrations do this by default.
Challenge 2: Modifiers and Special Requests Get Lost
Problem: Customer says "no onions, extra cheese" but only "burger" appears in the POS. Solution: Ensure modifier mapping is configured during setup. Each AI modifier must map to a POS modifier code. This is a one-time setup that takes 15–30 minutes.
Challenge 3: Multiple POS Terminals / Locations
Problem: You have 3 locations and orders need to route to the right one. Solution: The AI uses the called number or customer's selected location to route to the correct POS instance. Multi-location support is standard in Tier 1 integrations.
Challenge 4: Payment Processing Over the Phone
Problem: You want the AI to take card payments, not just orders. Solution: PCI-compliant payment processing is available through Square and Toast integrations. The AI collects card details in a PCI-compliant voice flow and processes payment through your POS's payment gateway.
Step-by-Step: Setting Up Your First POS Integration
Here's the universal process, regardless of POS:
1. Verify Compatibility
Check that your POS is in Tier 1, 2, or 3 above. If it's not listed, contact us — custom integrations are available.
2. Gather Your POS Credentials
- Tier 1: Just your POS login (OAuth handles the rest)
- Tier 2: API key from your POS admin panel
- Tier 3: API documentation from your POS provider
3. Connect the Integration
In your AI receptionist dashboard:
- Navigate to Integrations
- Select your POS
- Authenticate (login or paste API key)
- Authorise data access
4. Map Your Menu/Services
The AI pulls your menu automatically from the POS. Review it for:
- Correct pricing
- Proper modifier groups
- Accurate item descriptions
- Category organisation
5. Configure Routing Rules
Set where different order types go:
- Phone orders → Kitchen display
- Booking requests → Calendar/appointment system
- General enquiries → Message queue for staff
6. Test with Real Orders
Place 5–10 test orders covering:
- Simple single-item orders
- Complex multi-item orders with modifiers
- Delivery vs collection
- Edge cases (out-of-stock items, special requests)
7. Go Live
Forward your business number to the AI and monitor the first day closely. Most issues surface in the first 2 hours.
Ready to Connect Your POS to an AI Receptionist?
VoiceFleet integrates with all major POS systems used in Irish businesses. Whether you're running a chipper on Epos Now, a restaurant on Lightspeed, or a salon on Phorest, we'll have you connected in under an hour.
Book a Free Integration Demo → — We'll connect to your actual POS system live and show you phone orders flowing in automatically.
No technical knowledge required. No contracts. No setup fees.
Frequently Asked Questions
Will the integration slow down my POS system?
No. The integration sends lightweight API calls — the same type of data your POS already processes from online ordering platforms. There's no impact on POS performance.
What if my POS system isn't listed here?
We support custom integrations for any POS with an API. Contact us with your POS name and we'll confirm compatibility within 24 hours. We've integrated with over 40 POS systems globally.
Can I use the AI receptionist without POS integration?
Absolutely. The AI works standalone — sending orders via SMS, email, or a simple dashboard. POS integration is an enhancement, not a requirement. Many Irish businesses start without integration and add it later.
How much does POS integration cost?
For Tier 1 systems (Square, Lightspeed, Toast), integration is included in your VoiceFleet plan at no extra cost. Tier 2 and 3 integrations may have a one-time setup fee of €50–€150. There are no ongoing integration fees.
Is my customer data safe with the integration?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are GDPR compliant and act as a data processor under Irish/EU law. Customer data is never sold or shared with third parties. See our GDPR Compliance Guide for details.
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