# GDPR-Compliant AI Receptionist — Built for Irish and EU Businesses
When your AI receptionist answers patient calls, it processes personal data — names, phone numbers, health concerns, appointment details. Under GDPR, you're responsible for where that data goes and how it's handled.
Most AI receptionist providers are US-based. Their data crosses the Atlantic. Their compliance is an afterthought.
VoiceFleet is different. We built GDPR compliance into the architecture, not bolted it on as a checkbox.
📞 Hear our GDPR-compliant AI in action — call the demo: +353 1 234 5678
Why GDPR Matters for AI Receptionists
Every phone call to your dental practice or restaurant contains personal data:
- Patient/customer names and contact details
- Health information ("I need to book a check-up", "I have a toothache")
- Financial data (payment queries, insurance details)
- Appointment history and preferences
Under the General Data Protection Regulation and the Irish Data Protection Act 2018, you — as the data controller — must ensure any processor (including an AI voice agent) handles this data lawfully.
The Irish Data Protection Commission (DPC) has been one of the most active regulators in Europe, issuing significant fines for data transfer violations. Using a non-compliant AI tool puts your practice at real risk.
How VoiceFleet Ensures GDPR Compliance
🇪🇺 EU-Only Data Processing
All voice data, transcripts, and customer records are processed and stored in EU data centres. No data leaves the European Economic Area. Ever.
🔐 Encryption at Every Layer
- In transit: TLS 1.3 encryption on all calls and API connections
- At rest: AES-256 encryption for stored transcripts and customer data
- Access controls: Role-based access — only authorised practice staff see patient data
📋 Data Processing Agreement (DPA) Included
Every VoiceFleet plan includes a GDPR-compliant Data Processing Agreement as standard. No extra fees, no negotiation required. It covers:
- Purpose and scope of data processing
- Sub-processor disclosures
- Data breach notification procedures (within 72 hours)
- Data subject rights handling (access, deletion, portability)
- Data retention and deletion policies
🗑️ Right to Erasure / Data Deletion
Patients can request their data be deleted. VoiceFleet provides a simple dashboard for practice managers to action deletion requests and maintain compliance records.
📊 Transparency and Audit
- Full call logs with processing records available in your dashboard
- Sub-processor list published and updated
- Annual compliance review documentation provided
How We Compare on Data Protection
| Requirement | VoiceFleet | US-Based Competitors | |------------|------------|---------------------| | Data hosted in EU | ✅ Always | ❌ Usually US-hosted | | DPA included | ✅ Every plan | ⚠️ Often "on request" or enterprise-only | | Encryption (transit + rest) | ✅ TLS 1.3 + AES-256 | ⚠️ Varies | | Right to erasure tools | ✅ Self-service dashboard | ❌ Usually manual request | | Sub-processor transparency | ✅ Published list | ⚠️ Rarely disclosed | | Breach notification | ✅ 72-hour commitment | ⚠️ Varies | | Irish DPC alignment | ✅ Built for Irish regulation | ❌ Designed for US (HIPAA/SOC2) |
What Irish Regulators Expect
The Irish Data Protection Commission has published specific guidance on AI and automated decision-making. Key points relevant to AI receptionists:
- Lawful basis required — VoiceFleet operates under legitimate interest and/or contract performance, depending on the relationship
- Transparency obligation — callers should be informed they're speaking with an AI (VoiceFleet includes a brief disclosure at the start of each call, configurable to your preferences)
- Data minimisation — VoiceFleet only collects data necessary for the call's purpose (appointment booking, message taking)
- Storage limitation — configurable retention periods with automatic deletion
Trust Badges
🛡️ GDPR Compliant · 🇪🇺 EU Data Centres · 🔐 AES-256 Encrypted · 📋 DPA Included
Plans from €49/month — GDPR Compliance Included in Every Tier
| Plan | Price | Includes | |------|-------|----------| | Starter | €49/month | Full GDPR compliance, DPA, EU hosting, up to 100 calls/month | | Professional | €99/month | Everything in Starter + unlimited calls, booking integration | | Practice | €199/month | Everything in Professional + multi-location, priority support |
No hidden data processing fees. No compliance add-ons. No "contact sales for DPA".
Frequently Asked Questions
Do I need to tell callers they're speaking to an AI?
Under GDPR transparency requirements, yes — callers should be informed. VoiceFleet includes a configurable disclosure ("You're speaking with [Practice Name]'s AI assistant") at the start of each call.
What happens if there's a data breach?
VoiceFleet's breach notification process triggers within 72 hours, as required by GDPR Article 33. You receive immediate notification with full details of the scope and impact.
Can patients request their call data?
Yes. Under GDPR Articles 15–17, patients can request access to or deletion of their data. VoiceFleet provides dashboard tools to handle these requests efficiently.
Is VoiceFleet certified?
VoiceFleet maintains EU data centre hosting with ISO 27001-aligned security practices. Our DPA and sub-processor documentation are available for review before you sign up.
Don't Risk Your Practice on a Non-Compliant AI Tool
GDPR fines can reach €20 million or 4% of annual turnover — whichever is higher. For a dental practice, even a minor DPC investigation is costly and stressful.
Choose an AI receptionist that was built for EU compliance from day one.
📞 Call the demo: +353 1 234 5678
VoiceFleet: GDPR-compliant AI voice agents for Irish businesses. EU-hosted. Encrypted. DPA included.
Ready to try VoiceFleet?
See how AI voice agents can transform your business at 80% lower cost.