{
  "title": "Recorded plumber booking: transcript and evidence",
  "publishedOn": "2026-10-21",
  "recordingPublishedOn": "2026-06-26",
  "source": "https://www.youtube.com/watch?v=Er1R1jOhYcE",
  "transcriptMethod": "Edited from the recording\u2019s English automatic captions, retrieved 21 October 2026. Filler and repeated caption fragments omitted; name, phone and confirmation reference redacted. This is an edited transcript, not a verbatim record.",
  "scope": "A historical controlled demonstration of one plumber booking conversation. Not a customer case study, current booking, reliability benchmark or revenue claim.",
  "transcript": [
    {
      "speaker": "Presenter",
      "text": "In this demo, you will see an AI plumber receptionist connected to Google Calendar scheduling an appointment with a date and time."
    },
    {
      "speaker": "Receptionist",
      "text": "Hi, you have reached Plumbers Fleet. How can I help you today?"
    },
    {
      "speaker": "Caller",
      "text": "I have a leaking pipe in my bathroom. I would like someone to come tomorrow. What times are available in the morning?"
    },
    {
      "speaker": "Receptionist",
      "text": "Let me check what we have available. One moment."
    },
    {
      "speaker": "Receptionist",
      "text": "I have availability tomorrow morning from 9:00 a.m. to 11:30 a.m. What time would you like us to come?"
    },
    {
      "speaker": "Caller",
      "text": "Let us go with 9:00 a.m. tomorrow. That works."
    },
    {
      "speaker": "Receptionist",
      "text": "Great. Can I get your full name and best phone number to reach you?"
    },
    {
      "speaker": "Caller",
      "text": "The name is [caller name] and the phone number is [phone number]."
    },
    {
      "speaker": "Receptionist",
      "text": "Okay, let me get that booked for you. One moment."
    },
    {
      "speaker": "Receptionist",
      "text": "Your appointment is confirmed for tomorrow at 9:00 a.m. The confirmation number is [confirmation reference]. Is there anything else I can assist you with?"
    },
    {
      "speaker": "Caller",
      "text": "No, that is all. I have the confirmation. Thanks."
    },
    {
      "speaker": "Receptionist",
      "text": "Thank you for calling. Goodbye."
    }
  ]
}